Service Manager Masters Program

Finally, training the Service Manager is convenient, in-depth and performed on-site at your dealership.  Our program is designed for those newly promoted Service Managers or those who have never had any type of formal training. 

All to often individuals in this important position fail because they lack an understanding of the tools they have available to them and the key performance indicators they should be watching.  The Service Managers Masters Program is designed to very effectively fill this critical need.

Our trainers work on-site at your dealership, one-on-one with your Service Manager and staff.  The process begins with a pre-evaluation that is conducted both over the phone and by reviewing financial information.  All of our sessions are prepared and customized for your dealership and your people.  The evaluation allows us to find where the time should be spent while we are in the store.

First, we visit your dealership for two days to work directly with your staff.  Then, we return after 45 to 60 days for a three-day visit to continue to make progress and to evaluate any improvements that have been made.  Also included with this package is six months of phone follow-up, weekly performance indicators faxed to DTC and consultant help available on demand via email.  All necessary training material and tracking forms and software are provided to you to get you started.

While each program is completely customized to fit your needs, following is a list of typical areas in which we may train:

bullet How to Structure for a Profit
bullet Design a Customer Handling Process
bullet Improve Quality per Transaction
bullet Improve Value per Repair Order
bullet Financial Review
bullet Department Key Performance Indicators
bullet Developing a Task List
bullet Developing Performance-Based Compensation
bullet Effective Rate Improvement
bullet Scheduling and Shop Loading
bullet Train-the-Trainer
bullet Techniques to Improve Technician Efficiency

Call us today, 803-530-0396, for additional information about this convenient, in-depth program or to schedule the pre-evaluation.  Or click here to contact us through this website.

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